We’ve received a number of reports from players who are experiencing system crashes while installing Guild Wars 2 updates/patches. We’re very sorry to learn about this situation, and our team has taken an extensive look at the crash logs in order to identify possible sources for the problem. At the present time, we believe that a significant number of these crashing issues are related to anti-virus software produced by Lavasoft called Web Companion. Specifically, an element in that product’s DLL is not allowing Guild Wars 2 players to update their games.
Our suggestion at this time is to check to see if you have the most current version of the software. If you do not, you should update your software immediately. If you do that and continue to experience system crashes, we recommend you uninstall your Lava soft product in order to allow the Guild Wars 2 patch to download. Once the game update is complete, you may reinstall the Lava soft product if you so desire.
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